Welcome Back, Faculty and Staff!
IT Updates for the Fall Semester
Dear Faculty and Staff,
As we begin the Fall semester, the AHS IT Department extends a warm welcome to all returning and new AHS members. We hope you enjoyed the summer season! Below are some important updates and reminders to help you start the Fall semester on the right foot:
What's New
Here are a few key updates:
- Webstore Software Renewals: A number of software programs will need to be renewed, as their licenses have expired over the summer. These programs include Adobe Creative Cloud, CrashPlan, and SPSS. If you haven’t renewed your Adobe license yet, please do so through the WebStore. Without renewal, you won’t be able to edit PDFs. https://webstore.illinois.edu/shop/product.aspx?zpid=7227
- CrashPlan Reminder: Campus no longer provides CrashPlan licenses. If your department didn’t purchase a license for your computer(s), please ensure you’re saving to the cloud. Use department networked drives, UIC OneDrive, or Box to save your data rather than saving locally to your PC or Mac.
- Zoom Minimum Required Version: Over the weekend, Technology Solutions updated the minimum required version for Zoom to 7.1.5. Your workstations have already been updated, but if you use a computer at home, be sure to update it as well. Here’s a link with more information: https://help.uillinois.edu/TDClient/37/uic/KB/Article/2434/What-is-the-minimum-required-version-of-the-Zoom-client
IT Support and Resources
Technology is essential to your daily work, and we’re here to help. Here are some ways you can reach out to us:
- Help Desk: Submit technical support requests at: help.uic.edu/ahs
- Classroom Support: FTE Helpdesk technicians will be stationed in PEB and DHSP for the first two weeks of the semester. Student technicians will remain stationed in those buildings to address emergency classroom issues through the end of the semester.
- Training/Consultations: To schedule a classroom or conference room training session, submit a ticket here: https://help.uillinois.edu/TDClient/37/uic/Requests/ServiceDet?ID=886
Reminders
As we begin the new semester, please remember to:
- Report Phishing Emails: Please report any suspicious emails using the new Phish Alert Button: https://help.uillinois.edu/TDClient/37/uic/KB/Article/3133/How-can-I-report-phishing-emails-using-the-Phish-Alert-Button
- Avoid Saving Files Locally: Save files to the cloud to prevent data loss.
We’re here to support you, so please don’t hesitate to reach out. Wishing you a successful and tech-savvy semester!
Best regards,
AHS IT